Skillsmart Retail carries out regular research projects addressing key issues which the sector faces. You can download our latest studies below. 

 

CUSTOMER SERVICE EXCELLENCE 
This brand new report highlights examples of customer service processes, procedures and initiatives from key retailers on the UK high street. Designed to help retailers identify potential areas for development, the report contains a model has been tested and verified with the participating retailers and in consumer interviews.

Delivering excellence in retail customer service

 RETAIL PRODUCTIVITY
 If you would like to purchase the complete Productivity and Skills in Retailing report, please click onto the link below to take you through to the online bookshop: Click Here

Productivity and Skills in Retailing 2010 Executive Summary

 ONLINE RETAIL
Online retail is growing at a phenomenal rate. Skillsmart Retail has carried out three studies in the past three years to help you keep up with the change it is bringing.

IFF Impact of Online Trading on UK 2010	Clicks and Mortar 2009	The Impact of Online Trading 2008	The Growth of Online Trading 2007

 WORKFORCE DEMOGRAPHICS
Retail’s workforce is made up of men and women of all ages and ethnicities. These reports looks to understand the issues surrounding demographics in retail and the reasons behind certain imbalances.

The Age of Retail 2010	The Retail Gender Agenda 2010	Ethnic Profile of Retail 2010

 

RETAIL IN SCOTLAND
This Executive Summary shows the key findings of research undertaken with Scottish retailers to explore current attitudes, priorities and needs of Scottish retailers how retailers in Scotland can best be served by the introduction of future skill shops.

*NEW* Employer Engagement Scotland 2011

  RETAIL IN WALES
These reports analyse the independent retail offer in Rhyl and Newport and look at the current training provision and skills shop activity within a retail context in Wales. Welsh versions of these reports will be available shortly.   

*NEW* Rhyl Location Model Report 2011	Newport Location Model Report 2010	*NEW* Existing Skills Shops Mapping 2011	*NEW* Welsh Translation Rhyl Location Model Report 2011	*NEW* Welsh Translation Existing Skills Shops Mapping 2011
*NEW* Welsh Translation Newport Location Model Report 2011	*NEW* Ammanford Location Model Report 2011	*NEW* Wrexham Location Model Report 2011	*NEW* Employee and Stakeholder Research Oct 2011	*NEW* Appendix Employee and Stakeholder Research Oct 2011
*NEW* Ammanford Location Model Report 2011	*NEW* Llanelli Location Model Report 2011

 PERCEPTIONS OF RETAIL
Retail has long had trouble attracting talented recruits due to poor perceptions of the sector. Skillsmart Retail produces an annual survey of careers influencers, gauging their views of the sector.

Quantifying the perceptions of the retail sector 2009	Quantifying the perceptions of the retail sector 2008	Quantifying the perceptions of the retail sector 2007

 CURRENT AND FUTURE TRENDS
An annual snapshot of the retail sector providing an overview of the key issues shaping its future.

Current and Future Trends 2009

 LOCAL SKILLS NEEDS
Through its Location Model, Skillsmart Retail investigates issues affecting retailers on a local level. This report provides a national evaluation of the benfits of using the Location Model to address skills issues and other challenges facing the high street.

Measuring the impact of the Location Model 2009

 RETAILERS' SKILLS NEEDS
As the Sector Skills Council for Retail, Skillsmart Retail carries out a lot of research investigating the skills needs of different retailers.

Supporting Store Manager Training	Training and Development 2008	ORC SSA Employer Survey 2009